100% full Not resolved
1.0
Details
Customer service
Diversity of Products or Services
Staff
Website
1 comment

I recently purchased a Seiki SE65UY06 *4k UHD 60hz* tv and it was sold on lies. The box of the TV advertises 4k 60hz but the TV only does 4k UHD 30hz. Then when I tried contacting about a firmware update I at first thought was the issue, then they slapped me with their shady practices. Here are their asinine responses.

I asked:

"Is there a firmware update for the SE65UY06 to enable HDMI 2.0 for 2160p 60hz usage? The box of the TV advertises 4k 60hz but in the Nvidia Control Panel, it only allows me to choose 30hz and I have it connected to a Geforce GTX 970 which has HDMI 2.0 as well. I contacted customer support and I still have yet to receive a response nor a confirmation email with my case number I asked some woman to send me.......The HDMI cable is a Sony High Speed cable that was working fine on an LG 55UB8500 at 2160p/60hz 4:4:4 Chroma TV before I purchased this one....."

Seiki says:

"Hello Hector, the SE65UY06 is an HDMI 1.4 TV. The hardware only supports 30Hz at 4K. So there is no firmware update to upgrade TV to HDMI 2.0"

Then I say:

"Then why does the box of the TV advertise 4k 60hz?"

Seiki says:

"Unfortunately, that was a misprint on the box in the initial release. We've corrected the box on the subsequent release. We do apologize for the inconvenience."

Then I ask:

"Then explain this announcement at CES." Pretty much at CES, they said all Seiki Pro TV's (including the one I made the *** mistake of buying) were to have a firmware update to enable HDMI 2.0 for 4k 60hz operation......

http://www.popularmechanics.com/culture/tv/a9877/ces-2014-seiki-announces-new-4k-tvs-a-new-line-of-4k-upscaling-hdmi-products-16326651/

Seiki says:

"Unfortunately, like many other products at CES. Product releases change or get delayed."

Then I say:

"Then why was there no official announcement or a press release before foolish buyers like me spent nearly a thousand dollars on lies?"

Seiki has not responded to that question and pretty much gave me a middle finger.....this was my last post on their Facebook page warning others about their fraudulent and shady dealings.

I said:

"I will be returning the TV and will also be filing a lawsuit for blatant fraud and false advertising that's against federal laws. Not only is Seiki a shady company, they are flat out liars and love to spread lies to lure in suckers like me and others that spent nearly a grand on lies. They didn't even have the decency to release an announcement on the "misprinted" boxes advertising 4k 60hz and addressing the lies of the CES announcement. I will NEVER buy from this shady dishonest scammer again and I will tell all of my friends too, I will even notify the local news organizations to expose this shady company since I live close to DC and there are many national media outlets I can contact to tell them the truth of the shady and fraudulent practices of this dishonest scammer."

This is an issue many are having and there was NEVER any announcements rectifying the blatant false advertising that's pretty much fraudulent. At least Micro Center has awesome customer service and I will be exchanging this fraudulent TV for a Vizio TV that has the real specs posted and actual reviews online to back it up. I will never buy from this shady company again and I encourage everyone else to report them to the BBB (Better Business Bureau) and even the FBI to investigate the fraud because it breaks consumer laws regarding advertising features that are non-existent.

This reviewer shared experience about "fraudulently advertising 4k 60hz hdmi 2.0 when it doesn't." and wants this business to offer any options to resolve the issue as the author lost $858. The author is overall dissatisfied with Seiki Digital and uploaded picture s. The most disappointing about seiki se65uy06 65-inch ultra hdtv from Seiki Digital was dishonesty and fraudulent false advertising Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

This person also mentioned the following company Vizio that you may also consider. Also, you can continue reading comments about Seiki Digital.

Check out the best and the worst companies in Appliances and Electronics category for more informed decision or compare Seiki Digital to other companies on our site.

Had an Experience with Seiki Digital?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1122878

You should it is time we stand against these big companies and people with lots of money bullying or pushing there way around like they don't have to answer for things

You May Also Like

Duckfish Electronics - STAY AWAY AT ALL COSTS!! Duckfish Electronics "If you're looking for damaged, defective, reported stolen, fraud reported, blacklisted, financed, etc...and a fake attempt for quality cell phones, then this is the place for you. At first we..." Read more Seiki Digital - Cracked Screen Seiki Digital "I received a television with a cracked screen. It was clearly cracked from the factory. The box is in perfect condition as you can see from the picture...." Read more DONT EVER BUY FROM PROPERTYROOM.COM Propertyroom "LUCKY FOR US---THEY DEMAND A CREDIT CARD FOR PURCHASES. CALL YOUR CREDIT CARD COMPANY AND DISPUTE THE TRANSACTION. YOU ARE NOT CHARGED AND THEY ARE NOT PAID UNTIL THE COMPLAINT..." Read more Whirlpool - DANGEROUS OVEN Whirlpool "MY 6 MONTH OLD GERMAN SHEPHERD PUPPY HIT HER LEG ON THE BOTTOM OF THIS OVEN AND THE METAL PIECE WAS SO RAZOR SHARP IT CUT HER LEG SO BADLY..." Read more Pepperfry - Cheap & Fake Quality Products along with No Returns Pepperfry "Hi there, This is your valuable customer who had placed Order: 303369106 through which Duplicate Tupperware Bottles were delivered to me. I even confirmed that these Bottles were Duplicate by..." Read more Directv Now - DIRECTV - Not Providing Credit Promised on Wireless Genie Mini, agreed upon as a convience to installers. Directv Now "On 03/17/17 we signed up for DirecTV, on 03/24/17 the installers came to setup the system, was based on a promotion of receiving a $150 prepaid card. The main (upstairs)..." Read more Kenneth Cole - WALLET DEFECTED ,WITHOUT USING IT WAS TORN Kenneth Cole "WORST PRODUCTS....INFACT SPURIOUS MATERIAL USED..... NO COMPARISON WITH MK OR WITH COACH...KENNETHCOLE REACTION ....A BIG NO TO KENNETHCOLE REACTION... THE COMPANY HAS NO ANSWER.....THEY SAY GET IT REPAIR FROM A..." Read more Israel B Garcia Jr Law Firm - ISRAEL B GARCIA JR IS A THIEF Israel B Garcia Jr Law Firm "Uriel Manzano 3 months ago(Translated by Google) The lawyer worst of all lawyers. It is not present in court and tells you lies. And when you go to complainq he..." Read more