Purchased a 50in seiki tv from kmart and the tv went out (the picture stopped showing up) with in 6 or 7mnths and I called the company to see if they would send me a new one.I waited on hold for 15 minutes and the line goes to a voicemail called back another 15 minutes and sent to a voicemail left a message and never received a phone call back.
Called back a couple days later and was on hold a long period of time before I spoke with someone they stated I was respondsible for sending them their tv for an additional $180 (ups) and the package is to large to ship (usps) but, I already spent over $500 on the tv in the first place only to send me a referbished tv... I asked to speak with a supervisor it was transferred to a Cynthia Rodriguez and she was no help she stated that they couldn't do nothing.
I asked so I'm basically out of a tv and $500 she stated if I could send back the defective tv.I asked is there anyone above you she stated no one that takes phone calls...so I'm out of $500 because I don't have the money to pay an additional $180 in which I shouldn't have to pay anything because this tv is defective
More Review Details
- Product or service
- Seiki Tv
- Review category
- Appliances and Electronics
Author wants to be contacted by the company. Learn more ›
You May Also Like
- "I just found my receipt of purchase. Today is 12/28/2015. My television was purchased on 01/13/2013. It isn't 2 yrs old yet, Hisense says the television isn't covered because I..."
- "This refrigerator is quite cheap, but don't this let the price fool you. The quality of the stainless steel is the worst. After 3 months since we purchased it, front..."
- "Hello My name is Janie Long. I bought a new Wave oven and after about 6 times of using it the dome crack's in half. The heating element still works..."
- "What a rip! Ordered beautiful arrangement from what I thought was a “family owned business”. The arrangement was delivered on time. The service train crashes at this..."
- "Medallion is great, love the color & patina. Pillows are just the pop of color I wanted but do not care for the stretchy fabric and very spongy feel. I..."
- "I must say I have seen some complicated scams before but this one ranks right up there. Do not do any work with this so called media group called Zillion..."
- "FOR THE PAST THREE MONTHS HFC HSBC HAVE BEEN TELLING ME THAT I DONT HAVE HOMEOWNERS INSURANCE . I CONTACTED THEM BY PHONE AND SENT THEM THE REQUIRED INFORMATION AND..."
- "I went to get my hair colored the same color of my highlights and by the time she was finished my hair was white, silver, and an off blonde. Yet..."
- "I purchased a whole house system from Rainsoft which included a softener, carbon filter, reverse osmosis, air ionizer and some laundry system thing called a Cleanstart. Well after a year..."