Seiki Digital - Cracked Screen

I received a television with a cracked screen.It was clearly cracked from the factory.

The box is in perfect condition as you can see from the picture. Seiki won't stand behind it and takes weeks to even respond. Awful customer service. They claim Tiger Direct should take care of it and TD claims it is Seiki's responsibility.

Seiki is doing everything they can to disclaim any responsibility for it's product. They clearly don't care about the consumer and it is obvious they will do anything to avoid honoring the warranty. I have made 5 calls, sat on hold for hours, sent 4 emails, been promised call that never come, have to initiate all contact and repeat the story every time to someone new.

Save yourself the pain and buy from someone that cares about it's customer, reputation and doing the right thing.I have a large boat anchor that was never used.

This review is a subjective opinion of a user.
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More Review Details

Product or Service Quality
Price Affordability
Customer service

  • What I liked
      No items
  • What I disliked
    • Worst customer service
    • Terrible customer service

Reason of review:
Damaged or defective
Preferred solution:
Replace TV. Warranty should cover this clear factory issue.
Monetary loss:
Product or service
Seiki Led Hdtv 55-Inch Tv
Review category
Appliances and Electronics
review #671576 by

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